1. Introduction
Sunati Enterprises is committed to protecting your personal data in accordance with applicable Kenyan data protection laws. This policy explains how we collect, use, and safeguard your information when you visit our website.
2. Information We Collect
We may collect the following personal data:
- Name
- Email address
- Phone number
- Physical location/address
- Payment information (processed securely via M-Pesa)
- Account login details (username and password)
- Website usage data (via cookies and analytics)
3. How We Collect Data
We collect data through various touchpoints, including:
- Contact forms
- Account registration and login
- Newsletter subscriptions
- Cookies and automated analytics tools
4. Purpose of Data Processing
We use your data to:
- Process orders and payments
- Deliver products to your specified location
- Communicate with customers regarding inquiries or orders
- Send marketing and promotional content (where opted-in)
- Improve our website performance and user experience
5. Legal Basis for Processing
We process your data based on consent, contractual necessity (to fulfill your orders), and legitimate business interests.
6. Data Sharing
We may share your data with trusted partners to facilitate our services:
- Payment providers (e.g., M-Pesa)
- Email communication and marketing tools
- Service providers who assist in logistics and business operations
Note: We do not sell your personal data to third parties.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Data Security
We implement reasonable technical and organizational measures, such as encryption and secure access controls, to protect your data from unauthorized access, loss, or misuse.
9. Your Rights
Under Kenyan law, you have the following rights regarding your data:
- Right to access your personal data
- Right to correct inaccurate or incomplete data
- Right to request deletion of your data
- Right to object to processing for direct marketing
10. Cookies
We use cookies to enhance your browsing experience and analyze website traffic. You can choose to accept or decline cookies through your individual browser settings.
11. Third-Party Services
Our website may contain links to third-party tools for analytics and communication. These providers have their own privacy policies, and we recommend reviewing them accordingly.