1. Introduction
Welcome to Sunati Enterprises (“we”, “our”, “us”). These Terms and Conditions govern your use of our website sunatienterprises.com and the purchase of products from our platform.
2. Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.
3. Eligibility
You must be at least 18 years old or have parental consent to use this website.
4. Products and Services
We sell products through our website. All product descriptions, pricing, and availability are subject to change without notice.
5. Orders and Payments
- Orders are confirmed upon successful payment.
- We accept payments via M-Pesa.
- You agree to provide accurate and complete payment details.
- Any order placed on Sunday or a public holiday will be processed on the next working day.
Working Hours:
- Monday – Friday: 8:00am – 5:00pm
- Saturday: 8:00am – 4:30pm
- Sunday: Closed
6. Delivery
- Delivery is arranged after payment confirmation.
- Delivery timelines may vary depending on location.
- We are not responsible for delays caused by third-party couriers.
7. Refund Policy
- Refunds are available for defective or incorrect items.
- Requests must be made within 14 days of delivery.
- Items must be returned in original condition where applicable.
- Refunds may take up to 7 business days to reflect.
8. User Accounts
You are responsible for maintaining the confidentiality of your login details. We reserve the right to suspend accounts involved in fraudulent or abusive activity.
9. Acceptable Use
You agree not to:
- Use the website for illegal activities.
- Attempt to hack, disrupt, or misuse the platform.
- Submit false or misleading information.
10. Intellectual Property
All website content, including text, images, and logos, is the property of Sunati Enterprises and may not be used without permission.
11. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from the use of our website.
12. Termination
We reserve the right to terminate or suspend access to our website without prior notice for violations of these Terms.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Kenya.